Frequently Asked Questions
Is the order checked to make sure that nothing is wrong before shipping it to me?
Yes. We have trained opticians that qualities check all of our frames and lenses prior to shipping them to you.
Can I order just the frame?
Yes. On the product page, as you configure your frames and lenses, you can select "Frame Only." This option will include the frames only without lenses.
What do I need to be able to place an order for prescription eyeglasses?
All you need is a copy of your glasses prescription and a valid credit card. Email us at firstname.lastname@example.org and we will be happy to assist you.
How do I choose the right size frame for my face?
We include the size measurements on the product detail pages for each frame. If you have current eyeglasses, you can most likely see these measurements written on the inside of the temple of your current glasses or on the back of the bridge. The measurement is generally written like this: 50-15-135. The first measurement is the eye size (width of the lenses), the second is the bridge size (distance between the lenses), and the third is the temple size. If you have any questions email us at email@example.com, and we will be happy to assist you.
Can I use my contact lens prescription to order glasses?
No. These prescriptions are generally different from each other.
How do I measure my pupillary distance or PD?
The pupillary distance is simply the measurement between the centers of the pupils in your eyes in millimeters. Visit our page to know more about your fit and PD. https://www.xtremesight.shop/my-fit/
Can I pay with cash or check?
No. We do not currently accept cash or check payments.
Can I order Frames with no prescription lenses?
Yes. Simply specify that this are no-Rx when you do your check out process. You will have the same great CR-39 lenses with no glare coating that someone who has a prescription would receive.
How do I send you my prescription?
You can email your prescription to firstname.lastname@example.org or you Please include your order number on the email.
I am having a hard time entering my prescription. Can I send it to you?
You can scan it and email it to us and we will be happy to assist you.
How do I get glasses prescription?
You can get a prescription for glasses from either an Optometrist or Ophthalmologist. If you already have had an exam, your eye care provider is required by law to release a copy to you. If you need help getting a copy, we would be happy to call your eye care provider for you.
How long will it take for my glasses to arrive?
Prescription Eyeglasses: With standard shipping, you will receive your glasses within 7-14 business days, after your order has been processed. Plano Sunglasses: With standard shipping, you will receive your sunglasses in about 5-7 business days. If you need them faster, you can always expedite the order (2-3 business days) for just $9.99 or you can have them rush shipped (1-2 business days) for just $14.99. Pro tip: You can expedite your order by providing your prescription promptly after checkout!
Do you ship internationally?
No. We do not currently ship internationally.
I entered my order wrong. Can I make changes?
Yes. Please email us. Provide your order number, and we will be happy to assist you.
When does the 30-day period start for the returns period?
The 30-day period starts when you receive your glasses.
Products and Services
I have received my glasses, but I need to return them. What is the process?
Please read our returns policy and email us with the order number and your request and we will be happy to assist you with your return.
What are your lenses made of?
We use the highest quality lens materials: CR-39 Plus: Our standard high-clarity CR-39 Plus lenses include no-glare, scratch-resistant coatings with 100% UV protection. Suitable for most glasses wearers but not recommended for semi-rimless and rimless frame styles. If you play sports or are buying for a child, we recommend upgrading to our polycarbonate lenses for high-impact resistance. Polycarbonate: Recommended for high-impact protection, playing sports or for children. Our high quality polycarbonate lenses include no-glare and scratch-resistant treatments of standard CR-39, plus UV protection. Ultra Lightweight High Index: Recommended for high prescriptions, which are typically outside the range of -3.00 to +2.00. High index lenses ensure you get the thinnest lens with high tensile strength for maximum durability. These also include no-glare and scratch-resistant treatments, plus UV protection.
What is No Glare or AR lens treatment?
This is a lens treatment that is applied to the surface of glasses lenses that reduces glare and reflections. This treatment improves vision by allowing more light to reach your eye. It also improves the look of your glasses by eliminating the reflection on your lenses so that people can see your eyes.
What are Transition lenses?
Just like ordinary clear lenses, original Transitions lenses are clear when indoors and at night. Once outdoors, and depending on the amount of UV light present, these lenses change automatically to become darker. Transitions is the #1 eyecare-professional recommended photochromic lens worldwide.
Do you have any retail stores?
We do not not have any retail stores.